Data Protection Notice

This notice has been prepared under Turkey's Personal Data Protection Law No. 6698 ("KVKK") to inform you about how and for what purposes your personal data is processed by Veranova Balkans ("Veranova", "we"), acting as the data controller.

1. Data Controller

Your personal data is processed by Veranova Balkans as the data controller, within the scope described below. The data controller's current legal name, address and contact details are provided at the end of this notice.

2. Personal Data Processed

When you complete the contact or quote forms on our website, or reach out via WhatsApp, phone or email, we process your name, phone number, email address and any information you choose to share regarding your request (identity and contact data). Please do not enter special categories of data such as health or religious information in the form fields.

3. Purposes of Processing

Your data is processed to receive and assess your request, to contact you, to provide our consulting and referral services, to direct you to suitable solution-partner organisations, and to fulfil our legal obligations.

4. Legal Basis for Processing

Your personal data is processed under Article 5 of the KVKK, relying on your explicit consent, the necessity of processing directly related to the establishment or performance of a service relationship, compliance with our legal obligations, and our legitimate interests provided that your fundamental rights and freedoms are not harmed.

5. Transfer of Data

Depending on the nature of your request and only to the extent necessary, your data may be shared with the solution-partner organisations we refer you to and with legally authorised public authorities. Otherwise, your data is not shared with third parties, sold, or transferred for marketing purposes without your explicit consent. As our services cover the Balkan countries, a referral to a solution partner may involve a transfer of data abroad, in which case the requirements of the KVKK are observed.

6. Method of Collection

Your personal data is collected through electronic channels such as the forms on our website, email, phone and WhatsApp, based on the information you provide.

7. Retention Period

Your data is retained for as long as necessary for the purposes for which it is processed and for the statutory retention periods set out in the relevant legislation; at the end of these periods it is deleted, destroyed or anonymised.

8. Cookies

Our website may use technical cookies for core functionality and to measure service quality. You can manage or block cookies through your browser settings.

9. Your Rights as a Data Subject

Under Article 11 of the KVKK, by applying to the data controller you have the right to:

learn whether your personal data is being processed,
request information if it has been processed,
learn the purpose of processing and whether it is used accordingly,
know the third parties to whom it has been transferred at home or abroad,
request correction if it has been processed incompletely or inaccurately,
request its deletion or destruction within the conditions set out in the KVKK,
request that correction, deletion and destruction be notified to third parties to whom the data was transferred,
object to a result against you arising solely from automated analysis of your data,
claim compensation if you suffer damage due to unlawful processing.

10. Applications and Contact

You can submit requests regarding the rights above and any questions about your personal data through the contact channels below. Your application will be concluded as soon as possible and in any case within the periods set out in the KVKK.

This notice may be updated when necessary; the current version is always published on this page.